Careers

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We Believe In

Honesty & Transparency

We listen, and we share. Inside and out.

Collaborations

Partnerships are in our DNA

Equal Opportunity

We have something to learn from everyone

Innovation

We solve problems. Differently.

Available Positions

Please submit your application to rotem@tagvs.com or submit through LinkedIn

Location: Tel Aviv, Israel

What if you could join a startup who already has the world’s best clients? Are you watching how the media and entertainment industry is completing transforming to the cloud?  What if you could help define how consumers will enjoy video and work with the brightest minds in the world to solve problems making this easier, better and faster.

TAG Video Systems is the world leader in 100% software-based integrated IP Monitoring, Probing and Visualization solutions.  Introducing its first IP solution in 2008, today TAG supports over 60,000 channels across the four primary broadcasting applications – Live Production, Playout/Master Control, Distribution, and OTT. TAG’s solutions allow Broadcasters and Content Distributors the greatest flexibility, scalability, and return on investment in the industry today.  But don’t take our word for it.

TAG’s clients include Amazon, Disney, Sky, Eurovision, Comcast, and the BBC, just to mention a few… They demand the best the world has to offer, and TAG has proven itself to be their preferred partner in the areas of IP probing, monitoring, and visualization software.  

We are a fast-growing 12-year-old start-up company that is seeking a first-class talented and highly motivated VP of Customer Support & Customer Operations to accelerate the development of our support team and to execute continuous improvements that will drive increased sales and customer satisfaction.  

About your Role

Your primary objective is to deliver on the TAG “Zer0 Friction” philosophy.  First and foremost is customer delight. You will be accountable for setting and holding quality support standards for your global team. Work closely with highly experienced sales veterans to define the sales strategy to delight clients, to define their future workflows, engage R&D to help prioritize where TAG should invest its resources. Spot trends and remove obstacles that impede delivering the highest levels of customer satisfaction. And create both internal and external tools to improve upon the Zer0 Friction experience they have become accustomed to.

You will be an expert on the products your teams are supporting because we believe this is the best way to understand problems and come up with real improvement ideas.  You will use these insights to lead the company in implementing data driven improvement initiatives.

Responsibilities

  • Build and lead a fully remote customer support group – including pre sale support.
  • Conduct deep dive analyses and propose improvement initiatives!
  • Coach and develop your team members.
  • Drive a continuous improvement process across all of your teams.
  • Continuously improve quality and productivity of all your teams
  • Cross functional interaction and leadership is essential for success.

Candidate Requirements

When our support team understands the technology our products are built with, we provide better support.  That is why we require every support team member to demonstrate a basic level of coding ability.

  • Minimum of 10 years in a customer support leadership position, in addition to career progression within software support
  • Bachelor’s Degree in computer science, engineering or equivalent job experience
  • Track record of delivering continual improvements & automations against aggressive goals and high standards of quality.
  • Experience in video broadcasting/ media & entertainment preferred.
  • An advanced level of English

Location: Tel Aviv, Israel

About us:

TAG Video Systems specializes in innovative monitoring & high-quality multiviewer solutions in the Broadcast Media industry. Today TAG supports over 60,000 channels across the four primary broadcasting applications – Live Production, Playout/Master Control, Distribution, and OTT.

Broadcast Media technology is a challenging field, and the TAG product sets a high technological bar both for competitors and clients. We offer a niche, unique innovative product to monitor content quality for the biggest companies in the market today. Like our product, TAG is a fast growing, dynamic and ahead of its time company. We pride in our honesty, transparency, unique professional team, and the excellent service we give to our clients. Every one of us here at TAG is a team player with a significant contribution to the company, usually beyond the job scope. This is what makes us who we are.

About the Role

We are seeking a first-class talented and highly motivated R&D Back-End / Full Stack Developer to accelerate the development of additional products and features.

Responsibilities include:

  • Developing & designing backend infrastructure.
  • Fast, self-reliant & Independent programmer
  • Writing technical specification documentation.
  • Able to manifest & communicate Customer & TechOps team requirements into reality

Basic Qualifications

  • Academic degree in Computer Science, Software Engineering, or similar.
  • Ideally 3-5 years of relevant experience.
  • knowledge in programming languages such as: JavaScript, Node, NestJS, Angular.
  • Db knowledge such as PostgreSQL, Redis & ELK.
  • Able to work independently in a fast-paced environment.
  • Detail-oriented, organized, demonstrating thoroughness and strong ownership of work.
  • An advanced level of English

Location: Tel Aviv, Israel

About us:

TAG Video Systems specializes in innovative monitoring & high-quality multiviewer solutions in the Broadcast Media industry. Today TAG supports over 60,000 channels across the four primary broadcasting applications – Live Production, Playout/Master Control, Distribution, and OTT.

Broadcast Media technology is a challenging field, and the TAG product sets a high technological bar both for competitors and clients. We offer a niche, unique innovative product to monitor content quality for the biggest companies in the market today. Like our product, TAG is a fast growing, dynamic and ahead of its time company. We pride in our honesty, transparency, unique professional team, and the excellent service we give to our clients. Every one of us here at TAG is a team player with a significant contribution to the company, usually beyond the job scope. This is what makes us who we are.

About the Role

The candidate we are looking for should be someone who is energetic, quick-thinking, responsible, and not afraid of challenges. We pride in our honesty, transparency, unique professional team, and the excellent service we give to our clients.

 Responsibilities include:

  • Developing Frontend user interface, web interface, etc.
  • Fast ,self-reliant & Independent programmer
  • Writing technical specification documentation
  • Able to manifest & communicate Customer & TechOps team requirements into reality

 

Basic Qualifications

  • Academic degree in Computer Science, Software Engineering, or similar.
  • Ideally 3-5 years of relevant experience.
  • Knowledgeable in a number of programming languages such as JavaScript, HTML5, CSS, Angular & Node Experience.
  • Able to work independently in a fast-paced environment.
  • Detail-oriented, organized, demonstrating thoroughness and strong ownership of work.
  • An advanced level of English.